executive committee
ACA International’s Executive Committee is comprised of five ACA members elected to office by the association’s members plus the chief executive officer, who
serves as an appointed, non-voting member. If re-elected each year, the elected Executive Committee members will serve on the committee for five years.
President
Jay Gonsalves, IFCCE
Middleboro, Mass.
jeg@actioncollection.com
Treasurer
Mark Neeb
Rochester, Minn.
mneeb@theaffiliatedgroup.com
President-Elect
Karolyn Rubin
Chicago
karolyn.rubin@
bcc-chicago.com
Past-President
Chris Wunder
Baltimore, Md.
cgw@theroi.com
Vice President
Martin Sher, IFCCE
Birmingham, Ala.
msher@amsher.com
CEO
Gary D. Rippentrop, CAE
Minneapolis
rippentrop@acainternational.org
Furnish your call center for optimal productivity.
For a free download visit: www.interiorconcepts.com/IC/ACA/.
• The design of agent and supervisor stations can impact productivity.
• Various studies have shown that color factors into worker productivity. You
can make a statement with color while keeping the furniture and surroundings
generally neutral.
• The traffic flow of the call center floor is one area that is often overlooked. For
tips on maintaining flow, visit the weblink above.
• It has been proven that attention to ergonomics can reduce repetitive motion
injuries and costs associated with absenteeism and productivity.
