mission statement
ACA VISION
Led by ACA International, the credit and collection industry is self-regulated and well-respected by policy makers, business leaders and
consumers.
• Advocating effectively in critical legislative, regulatory and
business arenas.
• Offering services and products to improve member profitability.
• Promoting the importance, value and integrity of the industry.
ACA MISSION
ACA VALUES
ACA International contributes to the success of its members, the positive
reputation of the industry and the health of the economy.
We accomplish this by:
• Being the comprehensive, knowledge-based resource for the credit
and collection industry.
• Clarifying the rights and responsibilities of all participants in the
credit and collection cycle.
• Enhancing the knowledge and skills of credit and collection
professionals around the world.
• Demanding the highest degree of ethical practices and conduct.
Leadership—to achieve collectively that which is more difficult to
accomplish individually.
Integrity—to demonstrate a commitment to ethical principles.
Respect—to show regard and consideration for clients, colleagues and
consumers.
Responsibility—to promote accountability by all participants in the
credit and collection cycle.
Service—to assist, support and respond to the needs of credit and
collection professionals.
6 I November 2009 Collector
