contents january
volume 75, number 6
features
highlights
24
9
11
Cybertracking
In today’s skiptracing environment, companies
cannot effectively locate consumers without a
thorough knowledge of current technology, tools and
trends. The ever-changing technology includes
databases, the Internet and various electronic sources
of data, not to mention the laws that protect
electronic data. By Emily Grace
ACA News
ACA International names Rozanne M. Andersen as
new CEO.
New Year’s Resolutions
It’s time to reflect on 2009 and recharge for 2010.
By Karolyn Rubin, IFCCE
28
The Best Defense Against
Honest Mistakes
Although the Fair Debt Collection Practices Act is a
strict liability statute, a debt collector can avoid
liability for violations of the law by establishing a
bona fide error defense.
14
Prepared to Lead
Past experience, member needs and passion for the
industry drive new CEO.
By Rozanne M. Andersen, CAE
19
32
Member News
Bill and Anne Boettcher celebrate 50
years in the credit and collection
industry; PCI Group receives two
honors; Lifeline Systems and Wilber
and Associates earn PPMS certification.
A Year of Uncertainty
State legislatures begin anew during a
tumultuous election year. By David D.
Cherner
35
Hiring the Right Talent
Examining recruitment and hiring processes helps
companies retain the best employees. By Emily Grace
38
Lucrative Languages
Bilingual employees can help third-party collection
agencies reach more clients and consumers.
By Rachel Remley
43
A Helping Hand
Participating in community events helps ACA
member Dallas Bunton Sr.’s agency earn positive
publicity. By Kalin LeBrun
