upfront
By Rozanne M. Andersen, CAE
Don’t Face Tough Times Alone
ACA International’s insurance program provides the protection you need when the going gets tough
As business owners, executives and managers, you have a lot to worry about: keeping clients happy, finding
new business, managing your staff, and much
more. You shouldn’t have to worry about whether
your agency is appropriately protected when you
get sued.
For 45 years, ACA International has helped
members manage risk and protect their
businesses. What began in
1965 with Errors and
Omissions (E&O) coverage to
protect against libel, slander
and wrongful attachment or
eviction has evolved along with
the collection industry. Today,
the Collectors Insurance
Agency (CIA), an ACA
subsidiary, offers a well-
rounded selection of insurance
products to meet your needs.
(See accompanying list.)
The ACA
International/Travelers
Insurance E&O insurance
policy remains the flagship of our insurance
program—and for good reason. Following a year-
long redesign of the E&O policy based on
feedback from ACA members, CIA offers the
best coverage and defense available to the
collection industry. Key benefits of the new
policy include:
• The Collection Notice Review policy mandate
has been removed, while maintaining the
valuable loss-prevention program.
• The policy includes no hidden costs.
• Coverage for internet liability/risks is
included.
• Coverage for in-house attorneys is automatic
for businesses other than law firms.
• Travelers’ dedicated claim specialists, together
with your defense panel, provide exceptional
industry-specific service.
• Travelers provides coverage for today’s big
issues, including Foti and the Telephone
Consumer Protection Act (TCPA).
ACA International’s
Risk Management Protection
Errors & Omissions
Commercial Crime
Employment Practices
Liability
Directors & Officers
Liability
Fiduciary Liability
Enhanced Network
Risk/Privacy Liability
Business Owner’s
Package (General
Liability; Property; and
Business Interruption)
Workers’
Compensation
Umbrella Liability
Surety Bonds
Licensing Service
Recognizing that the cost of insurance is a
huge consideration for ACA members, CIA and
Travelers offer competitive premiums. However,
premiums are just one factor when evaluating the
overall cost of insurance. How much will it cost
when a class action is filed against you under the
Fair Credit Reporting Act or TCPA? Claims
under these statutes and others are excluded from
many policies available elsewhere. The ACA
policy includes this essential coverage so you
don’t need to worry about being protected.
Consider what happens when you get sued under
the Fair Debt Collection Practices Act. How
quickly will you reach your deductible while an
attorney not familiar with the collection industry
has to get up-to-speed? How will they manage
your defense? On page 13, I have included real
stories of members just like you because I believe
they illustrate the value of purchasing your E&O
insurance through ACA International’s program
and the reason why cost versus price should be
your first consideration.
I am excited about ACA’s ability to offer such
exceptional protection to you, but the benefit of
ACA operating its own insurance agency extends
beyond the reach of your coverage. CIA is
integral to the overall success of this association.
When you buy from CIA, royalties and
