SESSIONS AT A GLANCE
For session descriptions, visit http://www.acainternational.org/convention.
8: 30 a.m.
– 4: 30 p.m.
12: 30 p.m.
– 3: 30 p.m.
Sunday, July 11, 2010
Collection Floor Management Seminar & Lunch
Executive Workshop: The Keys to Maximizing the Value of Your Business
12: 30 p.m.
– 1: 45 p.m.
Super Session A01 SS: Awakening Corporate Soul:
Building a Culture of Performance
Super Session A02 SS: Bona Fide Error Defense Mock Trial
2: 15 p.m.
– 3: 30 p.m.
Super Session A03 SS: Trends in Health Care Self-Pay
Receivables
Super Session A04 SS: Real Solutions to the Debt Chain-of-Title Dilemma
5:00 p.m.
– 7:00 p.m.
Opening General Session Honoring Gary Rippentrop and Featuring the Capitol Steps
8:00 a.m.
– 9: 30 a.m.
9: 45 a.m.
– 10: 45 a.m.
Monday, July 12, 2010
General Session B01 GS: Inside the Commission: The FTC and the Debt Collection Industry
General Session B02 GS: A Mid-Year 2010 Economic Update: Recession Lessons and Recovery Prospects
B03: Hot Issues
for Debt Buyers
B04: Virtual
Collections
11: 15 a.m.
– 12: 15 p.m.
B05: A Collector’s
Employment Law
Review
B06: In Your
Face(book)! –
New Privacy
Management in
the Digital Age
B07: An
Introduction to
GSA
Special
Roundtable:
Gettng the Most
Out of PPMS
2:00 p.m.
– 3:00 p.m.
B08: The
Outsourcing
Lifecycle
B09: Technology
Decisions:
Balancing
Availability with
Security
B11: Human
Resources in the
Round
B12: Progressing
with Collection
Scoring
B10: Basic
Training for the
Top 10 FDCPA
Claims
Tuesday, July 13, 2010
8:00 a.m.
– 9: 15 a.m.
General Session C01 GS: Ask the Attorney: FDCPA, FCRA & TCPA Hot Topics
9: 45 a.m.
– 11:00 a.m.
General Session C02 GS: Best Ideas
11: 30 a.m.
– 12: 30 p.m.
C07: Credit Card
Sector Update
on Liquidation,
Pricing & Market
Trends
C04: Information
Technology:
Unhook the Ball
& Chain
C05: Updating
Credit Contracts
with Collection-Friendly
Language
C06: Increase
Your ROI with
Data Mining &
Reporting Tools
C03: Grassroots
Issue Advocacy
Training
2: 15 p.m.
– 3: 30 p.m.
Super Session C08 SS: Market or Die – Five Powerful
Marketing Tools You Need to Know
Super Session C09 SS: Legal Issues Affecting Collection
Call Technology
Topic Key:
Asset Buying/Selling
Health Care
Legal/Compliance/Regulatory
Operations/Management
Quality Assurance
Human Resources
Marketing
Technology
