ARRIVE EARLY FOR THESE SEMINARS!
(Requires Separate Registration and Fees)
July 9-10, 2010
Cut down on mistakes
and improve your daily
operations with this two-day training seminar* on
ACA’s Professional Practices
Management System (PPMS).
Join the 59 agencies that are
already improving their bottom line and internal
processes by implementing this quality assurance
program at their organizations.
*In addition to the two-day training, attendance is
A 105-minute teleseminar reviewing PPMS •
required at the following:
A 90-minute teleseminar reviewing vital •
compliance issues regarding the FDCPA, FCRA and
other relevant laws on July 21, 2010, at 11:00 a.m.
CDT. Your compliance staff is welcome to attend
Element 18 on July 28, 2010, at 11:00 a.m. CDT.
Credit & Collection Compliance Officer
Saturday, July 10, 8: 30 a.m. – 4: 30 p.m.
The CCCO Workshop is designed for credit and collection professionals
Please see the registration form to sign up. You will receive 3.0 PDUs
working in a compliance-related position. This workshop lays the
groundwork for the CCCO diploma. You will learn to:
Define the roles and responsibilities of compliance professionals. •
Make risk assessments on operations. •
Handle complaints and disputes. •
Implement effective documenting policies, procedures and work •
for attending, which can be applied toward the CCCO designation.
Professional Development Units (PDUs)
Earn Professional Development Units (PDUs) toward a Scholar or Fellow designation by attending convention sessions on Sunday,
Monday and Tuesday. You will earn 3.0 PDUs by attending the entire convention and 1.0 PDU/day for each individual day.
Earn an additional 3.0 PDUs by attending the Collection Floor Management Seminar, held on Sunday, July 11 •
(included in registration fee).
Earn 3.0 PDUs by attending the Credit & Collection Compliance Officer (CCCO) Workshop and 6.0 PDUs for attending •
ACA’s Foundational Training on Professional Practices Management System (PPMS). (Separate registration required for both.)
For more information, contact firstname.lastname@example.org or + 1(952) 926–6547.