contents june
volume 75, number 11
features
21
ACA International’s 71st Annual
Convention and Exposition Preview
Join colleagues and friends for ACA International’s
71st Annual Convention & Exposition, July 11-14,
2010, at Gaylord National on the Potomac in
Washington, D.C. Information in this preview
includes:
22 Hotel Information
23 Sessions at a Glance
24 Expo 2010
Insert Registration Form
Insert Registration Information
Insert Convention Seminars
26
When Disaster Strikes
While you can’t prevent most disasters, you can
mitigate their effects on your business. However, to
do so, you need to plan now—not after a disaster
strikes. By Anne Rosso
32
Avoiding Collateral Damage
In today’s shaky economy, reviewing your bond
requirements is vital. By Janis St. Martin, CIC
37
The Scales Have Been Tipped
E&O claims reveal exposure resulting from voice
mail messages. By Janis St. Martin, CIC
highlights
11
School’s Out for Summer
However, our membership is still hard at work.
By Karolyn Rubin, IFCCE
12
Don’t Face Tough Times Alone
ACA International’s insurance program provides the
protection you need when the going gets tough.
By Rozanne M. Andersen, CAE
19
ACA News
Association leaders conduct strategic planning session;
ACA loses past president and former Illinois Unit
leader.
20
Member News
California and Oregon units announce
annual scholarship winners.
38
Supreme Court Rules on FDCPA
Case
Court holds bona fide error defense not applicable to
mistakes of law. By Valerie Hayes
41
Credit Card Trends
Revolving credit is declining, but the volume of
charged-off credit card accounts remains high. By
Emily Grace
44
The New Problem Solvers
Today’s challenging economic environment has
spurred many collectors to reinvent themselves.
By Rachel Remley
46
ACA Election Procedures
One member has declared candidacy for ACA
International’s treasurer election.
60
Stick to the Plan
ACA’s Disaster Plan Template can help association
members draft a personalized disaster plan.
