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Attorney Representation: Reasonable Period of Time (6pp)
Revised 5/28/10 1138
Bona Fide Error Defense (4pp) Revised 11/13/09 1129
Caller ID and the FDCPA (4pp) Revised 12/15/09 1168
Can I Collect on a Holiday? (1p) Revised 11/17/06 1111
Can Knowledge be Imputed to a Debt Collector? (4pp)
Revised 12/14/09 2344
Cease Communication Requests (3pp) Revised 6/30/10 1136
Class Certification (3pp) Revised 7/21/06 2050
Collection Efforts During the 30-Day Validation
Period (7pp) Revised 7/2/08 1172
Communicating with Consumers Via E-mail (5pp) Revised 2/4/10 2332
Communicating with Debt Settlement Companies (4pp)
Revised 10/22/08 3002
Continuous Violations Doctrine (3pp) Revised 6/7/07 2345
Cooperating with Law Enforcement Agents (3pp) Revised 1/8/07 2342
Disputes: Duties of Debt Collectors under the FDCPA
The Effectiveness of Rule 68 Offers of Judgment in
Class Action Lawsuits (5pp) Revised 3/12/07 2060
Employment Verification: When is it Permitted? (3pp) Revised 4/15/04 1135
Envelopes and the FDCPA (2pp) Revised 8/9/10 1155
Frequency of Collection Calls: What Constitutes Harassment? (4pp)
Revised 7/20/10 2333
Frequently Asked Questions Regarding Leaving Messages
for Consumers (15pp) Revised 5/27/10 3047
FTC Advisory Opinion on FDCPA Continues to Create Questions (7pp)
Revised 6/20/03 1139
FTC Advisory Opinion Regarding Cease Communication and
Responding to Disputes (2pp) Revised 8/28/09 3020
FTC Permits Notice of Ceasing Collections (2pp) Revised 12/12/07 1165
In-Person Collections (5pp) Revised 12/14/07 1167
Is the Lack of State Licensure a Violation of the FDCPA? (4pp)
Revised 4/23/07 1152
Itemization of a Consumer’s Debt (5pp) Revised 9/23/08 1251
Kickbacks & Referral Fees Have FDCPA Implications (3pp)
Revised 12/15/99 1125
Kojetin Decision on Add-On Fees May Create Problems for
Collectors (3pp) Revised 7/29/08 2002
Leaving Voice Mail Messages for Consumers (11pp) Revised 1/1/10 1146
Legal Issues for Repossession Agents (3pp) Revised 6/15/10 3052
Letter Requirements: Aesthetics (3pp) Revised 11/13/09 3024
Mini-Miranda Disclosure (3pp) Revised 5/5/06 1145
Mistake of Law as a Bona Fide Error Defense (4pp) Revised 11/13/09 1150
Multiple Agencies or Creditors Collecting on the Same
Account (2pp) Revised 8/2/06 1147
Multiple States’ Special Text in a Single Collection Letter (4pp)
Revised 11/13/09 1141
Pre-Collect Billing & the FDCPA (9pp) Revised 8/19/03 1114
Sample Dispute Response Letters (17pp) Revised 8/5/10 3042
Sample Dunning Notices Generally Deemed to be in Compliance
with FDCPA (7pp) Revised 6/15/10 1121
Sample Post-Dated Check Notice (2pp) Revised 3/31/10 3039
Settlement Offers (5pp) Revised 9/23/08 1142
Verification of a Debt: What Does Our Agency Need to Provide? (3pp)
Revised 8/22/05 1126
Vicarious Liability for Creditors and Collectors (4pp) Revised 5/18/07 2064
Wrong Party Contact (3pp) Revised 5/7/10 3045
GENERAL COMPLIANCE
Audit Terminology: SOX, SAS 70, ISO 17799, COBIT and
PPMS Explained (2pp) Revised 8/2/06 2337
Collecting From Home—What Agencies Should Know (4pp)
Revised 2/25/08 1301
Collecting From the Deceased (4pp) Revised 3/30/09 2061
Collecting From Minors (4pp) Revised 3/26/08 1254
Conducting an Agency Compliance Audit (6pp) Revised 12/27/05 2329
Creating an Effective Compliance Department (4pp) Revised 12/1/05 2327
Natural Disasters and Collection Efforts (2pp) Revised 11/13/08 3010
USPS Move Update Standards (2pp) Revised 2/23/09 3012
GOVERNMENT SERVICES AND STUDENT LOANS
Changes to Student Loan Consumers’ Rights (3pp) Revised 8/10/09 2063
Discharging Student Loans Through Bankruptcy (3pp)
Revised 12/13/06 8051
Federal Contracts Under the Service Contract Act (5pp)
Revised 8/24/09 3019
GLBA and Higher Education Institutions (3pp) Revised 12/3/07 2260
Private Student Loan Disclosure Requirements (4pp) Revised 3/8/10 3036
Student Loan Reform Under the Health Care and Education
Reconciliation Act (3pp) Revised 5/17/10 3050
Student Loans and State Licensing (6pp) Revised 9/15/09 2032
Understanding Federal Student Loans—An Overview (7pp)
Revised 10/5/09 1177
GRAMM-LEACH-BLILEY ACT, PRIVACY AND SECURITY
Biometrics and Its Effect on the Credit and Collection
Industry (4pp) Revised 6/3/10
Creditors and Identity Theft (3pp) Revised 11/21/06
Data Privacy Strategies for Financial Institutions (4pp)
Revised 11/21/06
Debt Collectors and Identity Theft (3pp) Revised 9/11/06
E-Disposal (3pp) Revised 11/21/06
FTC Issues Finalized Rule on Gramm-Leach-Bliley Act (8pp)
Revised 4/3/03
GLBA and Its Effect on Credit Grantors & Debt Purchasers (11pp)
Revised 1/11/07
GLBA and Its Effect on Third-Party Debt Collectors (10pp)
Revised 1/11/07
GLBA and Pretext Calling (2pp) Revised 3/6/06
GLBA Notices and the FDCPA: Possible FDCPA Violations (3pp)
Revised 12/14/09
GLBA Safeguards Rule Compliance Date Rule Coming Soon (3pp)
Revised 9/25/08
GLBA Sample Disclosures (5pp) Revised 6/19/06
Model Identity Theft Prevention Program (8pp) Revised 10/13/08
Security Breach Notification Chart (11pp) Revised 5/27/10
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