volume 76, number 9
ACA International’s 72nd Annual
Convention and Exposition Preview
Join colleagues and friends for ACA International’s
72nd Annual Convention & Exposition, July 13-15,
2011, at Hilton Anatole in Dallas. Information in this
17 Hotel Information
18 Schedule of Events
20 Sessions and Workshops
25 Sponsors and Expo
26 Convention Highlights
28 Registration Information
Insert Registration Form
The Golden Ticket
ACA’s Annual Convention can introduce you to
invaluable new friends and business contacts.
By Martin Sher, IFCCE
A Tradition of Mentorship
ACA has a long history of selfless leaders who share
their knowledge. By Ted M. Smith, CAE
ACA units must ensure their bylaws comply with the
association’s governing documents; Collection Clock
highlights the industry’s value.
Move That Bus
North American Credit Services
sponsors “Extreme Makeover: Home
Edition” project. By Anne Rosso
Asset Buyers Division releases guiding principles for
the sale and purchase of consumer debt. By Anne Rosso
Data Furnisher Challenges
New FCRA regulations impose additional
requirements for data furnishers. By Emily Grace
Lead and Motivate
Employee engagement begins with motivation.
By Joelle K. Jay, Ph.D.
National Association of Attorneys General president
participates in Committee of 100 meeting.
By David D. Cherner
ACA’s Membership Department works
hard to keep the association strong. By