In March, ACA International held its annual three-day Spring Forum and Expo, which provided an opportunity
for attendees to expand their knowledge
of the credit and collection industry on
trends related to healthcare collections
The event kicked off with a golf
tournament to support ACA’s political
administration fund and political
advocacy efforts. ACA thanks everyone
who joined in the tournament at the
award-winning Quarry Golf Club.
ACA’s booth in the Spring Forum
expo hall debuted the new ACA
SearchPoint, giving attendees their first
glimpse of the member-exclusive
compliance tool, which provides access
to critical compliance documents.
SearchPoint is also mobile ready, and
has a streamlined design that makes it
easy to access information.
As the educational sessions at Spring
Forum got underway, attendees had
dozens of opportunities to choose from.
ACA’s CEO Pat Morris and Vice
President and General Counsel Robert
Föehl provided a legislative and
regulatory update. The event also
featured seminars with information
about the Consumer Financial
Protection Bureau regulations and how
agencies can make sure their compliance
management systems are up to date.
Drawing from their years of
expertise and industry experience,
presenters led Spring Forum seminars
on issues vital to maintaining a healthy
business. The instructors explained
concepts, applied real-world examples
and provided tools for credit and
collection professionals to adapt and
use with their own employees.
Terry Rappuhn, the former CFO of
Quorum Health Group and former
owners face today, and the Fair Credit
Reporting Act is a critical piece of that
compliance puzzle, especially for those
that furnish data for consumer reports.
To help boost members’ compliance
efforts, ACA revamped its seminar on
understanding the FCRA to focus on
data furnishing. ACA member Michael
O’Meara, compliance officer at I.Q.
Data International in Everett, Wash.,
presented the seminar, Duties of Data
Furnishers Under the FCRA.
Spring Forum also provided an
opportunity for credit and collection
ACA Holds Successful Spring Forum
Attendees at the annual event explored important healthcare collections and compliance issues
By Katy Zillmer
board chair of the Healthcare Financial
Management Association, used her
expertise to present a session on the
future of healthcare receivables.
Rappuhn explained how healthcare
receivables in 2015 are different than
they have been in the past. Patients are
expected to pay more of each healthcare
dollar, while regulators are focusing on
medical debt, price transparency and
financial assistance policies.
Legislative and regulatory
compliance are among the most
important issues collection agency
Top left: ACA CEO Pat Morris, ACA President Rick Doane, Walz Group Vice President of Desktop Solutions
Jack McGovern and ACA Treasurer Keith Kettelkamp socialize between sessions. • Top right: Spring Forum
was held across the street from the Alamo, at the Hyatt Regency San Antonio. • Bottom left: Attendees take
notes during a session. • Bottom right: Fellow attendees bond at one of several compliance sessions held during
the three-day event.