Billing Tree Releases
2015 ARM Industry
Billing Tree recently released its third annual ARM Industry Operations,
Technology & Payments report, finding
2015 to be the first year where no
discernible difference could be seen in
online payment technology adoption by
The survey also found that agencies
once again cited compliance as their
biggest concern, with compliance during
agent-assisted transactions offering fresh
regulatory challenges. Additionally,
unclear guidelines on emerging
technologies—such as the presentation,
authorization and storage of electronic
documents under Reg E/E-SIGN—
continue to cause anxiety. More than 200
accounts receivables management
companies of various sizes took the
survey in February 2015.
While lock boxes for cash and checks
are still in use by 29. 6 percent of
respondents, the adoption of automated
payment technology looks set to
dramatically increase over the next year.
Nearly five times more agencies plan to
adopt virtual agent/negotiation
technology— 24 percent in 2015
compared with 5 percent in 2014.
Visit Billing Tree’s website at
www.mybillingtree.com to request a
complimentary copy of the survey.
Billing Tree will also present results of the
survey during the 2015 ACA International
Convention & Expo.
ACA Member Dances to Make a Difference
based programs provided by Partnership
for Families, Children and Adults. The
charity’s mission is to strengthen
vulnerable families and individuals.
Henderson chose to donate to the
Family Focused Solutions programs within
“I remain a firm believer that people
are in need of a hand up versus a hand out
to successfully become self-sufficient,”
Dancing with the Chattanooga Stars
will take place on June 20 at the Tivoli
Theatre in Chattanooga.
Joel Henderson is up for any challenge, especially when it’s
associated with a charitable cause.
Henderson, the vice president of
corporate communications and
government relations for ACA
International member company North
American Credit Services and
Medical Services Inc. in Chattanooga,
Tenn., is one of eight local
professionals who will be competing
in the eighth annual Dancing with the
Chattanooga Stars on June 20.
The competition is a fundraiser for
Partnership for Families, Children and
Adults, a nonprofit human services
agency based in Chattanooga.
“I’ve stepped up to help with many a
cause in my life, however, dancing is
definitely a new challenge with a big
learning curve,” Henderson said. “Hopefully
I will proudly represent my organization and
make a difference in supporting the
Partnership’s powerful mission in helping
Each local competition participant is
paired with a professional instructor from
Dance Tonight Chattanooga. Henderson is
practicing with Rosie Bird. “Dancing is truly
about having fun and to enjoy the
experience,” she said. “I’ve started Joel off
with some basic dance steps and he’s been
learning pretty quickly. He’s a natural
Dancing with the Chattanooga Stars is
about more than showcasing great dance
moves, however. The event will raise
awareness and money for the community-
Photo courtesy of Brad Cansler.