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RECOGNITION
ACA Announces 2014 Unit Certificate of Excellence Recipients
• California Association of Collectors
Patrick J. Collins, president
• Illinois Collectors Association
Ronald E. Krech Jr., president
• Indiana Collectors Association
Jonathan Townsend, president
• Michigan Association of Collection
Agencies
Christopher M. George, president
• Mid-Atlantic Collectors Association
Harry Albert Jr., president
• Missouri Collectors Association
Nick Jarman, IFCCE, president
• New York State Collectors Association
Anita Manghisi, president
ACA International has awarded certificates of excellence to eight
units that submitted 2014 voluntary self-
audits and earned qualifying scores.
The Unit Certificate of Excellence
recognizes ACA-affiliated state and
regional associations (units) in the United
States committed to excellence in
membership, communications, education,
government affairs and general
operations. Unit successes are due to the
investment of time and talent by many
member-leader volunteers and, in some
units, local staff.
Following are the qualifying units and
their presidents as of Dec. 31, 2014:
RECOGNITION
ConServe Honored as Top Employer in Rochester Area
ConServe, an ACA member company in Fairport, N. Y., was recently named
No. 1 in the large-employer group on the
WorkplaceDynamics 2015 list of top
workplaces in the Rochester, N. Y., area.
The top workplaces are determined
based solely on employee feedback. The
employee survey is conducted by
WorkplaceDynamics, LLP, a research firm
on organizational health and employee
engagement.
Employee responses to the survey
include:
• “ConServe is a diverse company and
has built a strong reputation as a
collection industry leader. I am part of a
great team of people.”
• South Dakota Collectors Association
Mark A. Kisely, president
• Wisconsin Collectors Association
Lisa Holdridge, president
The Unit Certificate of Excellence self-
audit is intended to spark dialogue within
units about what components make up an
“excellent” local association. Units are the
foundation of ACA International.
Commitment to quality and member
service at the state and regional level is
vital to ACA’s ability to maintain its
respected position in the credit and
collection industry.
Top: The marketing team at ConServe.
Bottom: ConServe President Mark E. Davitt.
• “I feel valued and I enjoy the work.”
• “I get to solve problems that positively
impact the company. ”
In response to the recognition, ConServe
President Mark E. Davitt said, “For 30
years, ConServe has focused on people as
the foundation for our success: Our
employees as well as our clients. ConServe
strives to maintain a corporate culture in
which our employees are provided with the
means to accomplish extraordinary things
for themselves, our clients and the
community. Being voted a top workplace is
particularly meaningful to us as it
exemplifies that our employees believe in
the core values of our leadership team.”
