contents may
volume 80, number 10
features
14
Juggling Student Loan Collections
Collection agencies in the student loan market today
must work as financial educators and industry
advocates—all while preparing for what could
happen if the bubble bursts. By Anne Rosso
20
The Collection Industry’s Voice in the
Judicial System
How ACA International’s Industry Advancement
Program is fighting for your business.
27
ACA International’s 2015
Convention and Exposition Preview
Join colleagues and friends for ACA International’s
2015 Annual Convention & Exposition, July 19-21,
at the Sheraton Boston & Hynes Convention Center
in Boston.
highlights
9
Sustaining Growth
While the first quarter often brings success, true
results come from your leadership the rest of the year.
By Rick Doane, IFCCE
10
Discover What’s Next
ACA International’s 2015 Convention and Expo has
something for everyone.
By Patrick J. Morris
38
Going Commercial
Economic upswing may make this a good time to offer
commercial collection services.
By Tom Brenan
41
CRAs Agree to Policy Overhaul
Three consumer reporting agencies announce changes
to medical debt reporting.
By Katy Zillmer
42
The Ripple Effect
New healthcare compliance requirements present
opportunities to expand technology.
By Dave Yohe
44
ACA Holds Successful Spring Forum
Attendees at the annual event explored important
healthcare collections and compliance issues.
By Katy Zillmer
46
What Makes a Good Collector?
Identifying the characteristics behind superstar
collectors can help streamline your hiring process.
By Brad A. Chambers, Ph.D.
48
Operation Choke Point
Rep. Blaine Luetkemeyer is leading the charge against
a program that threatens the collection industry.
By Anne Rosso
