opening General session
robert o’Neill: Never Quit
Monday, July 20, 8:00 a.m. – 9: 45 a.m.
Rob O’Neill is one of the most decorated combat veterans of our time. A
highly trained Navy SEAL, he led the military’s elite and was involved in our
nation’s most important campaigns. Join O’Neill as he shares his views on the
ingredients to a successful mission: the right people, preparedness, decision-making under pressure, and above all, a commitment to never quit.
General Session and Breakfast sponsored by
Learn from powerful speakers whose innovative ideas and stories will inspire you. Dig deep
into emerging trends and best practices with industry thought leaders. Celebrate achievements
and make lasting connections at stimulating networking events. Experience new technologies
and solutions in the Expo Hall.
Register by May 22 and Save!
Register online today:
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President’s Closing Celebration
Dennis Miller: special entertainment
Tuesday, July 21, 6: 30 p.m. – 10:00 p.m.
One of the premier comedy talents in America today, Dennis Miller is the
most cerebral, astute and clever standup ever to put mouth to microphone.
Over the years, Miller has become both a public and critical favorite. Don’t
miss out on this special President’s Closing Celebration entertainment as
we toast a new year of leadership with Jim Richards. DennisMiller
Dr. Joseph Michelli: ordinary into extraordinary
Tuesday, July 21, 8:00 a.m. – 9: 15 a.m.
Do you want to consistently deliver extraordinary customer experiences?
In this energetic and thought-provoking session, learn how you can implement
exceptional business practices and employee engagement techniques.
Dr. Michelli is the bestselling author of five books, including The Starbucks
Experience: 5 Principles for Turning Ordinary into Extraordinary; When Fish Fly:
Lessons for Creating a Vital and Energized Workplace; and The Zappos Experience: 5
Principles to Inspire, Engage, and WOW.