Collector - May 2015

SESSION HIGHLIGHTS*

*Tentative agenda, subject to change **Must be an ACA member to attend.

Intended for legal professionals.

What’s Happening today in Healthcare—exchanges,

501(r), Population Health, Value Based Care, and ICD. 10

With tightening budgets, providers need to focus on regulatory changes to mitigate financial exposure.

Lyman Sornberger, Capio Partners, LLC

Compliance Management system for small Agencies: Big Compliance on a small Budget (two-part session)

Learn how to maintain big compliance in your agency. This session is tailored to small agencies looking to implement and maintain compliance based on their specific needs, resources and budgets.

Brian Watkins, CCAE, Southern Oregon Credit Service, Inc.

less Is More: Using Compliance Initiatives to Drive More efficient Collection strategies

With increased scrutiny from the plaintiff’s bar, regulators, media, etc., there is an incentive to try a less-is-more approach. The end result is lower risk, better consumer relations and improved performance.

Learn how you can take advantage of this approach and witness how the strategy works within other agencies.

Chris Meier, Esq., Credit Management, LP

CFPB Update: town Hall

In this town-hall-style session, ACA will share in-depth details on recent CFPB regulations, when to expect the next proposed rule, when final rules come into play and what ACA is going to do to help you move forward.

Robert Föehl, Esq., ACA International Maria Wolvin, Esq., ACA International

Credit reporting? What You Need to Know as a Data Furnisher

If you are credit reporting, this session is for you. Data furnishers are constantly under increasing and fluctuating regulation. Learn how to take credit reporting in stride and stay compliant.

Michael O’Meara, Esq., I. Q. Data International, Inc.

Changing Conversations: rethinking Consumer Communication Based on Consumer Protection laws

Based on views from regulatory agencies like the CFPB, FTC and FCC, collectors need to rethink their approach to consumers.

They also need to rethink their mindset toward consumers. Learn about compliant collecting, communicating and thinking.

LaDonna Bohling, IFCCE, Contract Callers, Inc.

Developing Your Future leaders: Agency Management training Programs

You have great talent in your agency,
but how do you foster that talent
and encourage loyalty and
growth? Come learn from two
agencies that have programs
specifically designed to
encourage great employee
growth from the entry-
level up.

Richard Doane, IFCCE, Sunrise Credit Services, Inc.

James Richards, Capio Partners, LLC

restructuring Collector Incentive Plans to Combine Compliance requirements with Collection success

Learn how to create effective incentive plans that engage collectors while making sure they maintain written policies and procedures within the company. Examples of incentive plans that have and have not worked will also be covered.

Thomas Stockton, IFCCE, The CMI Group, Inc.

the eFtA, the Change in the law, What Agencies Need to Know to Protect Against litigation, and the Intersection with the e-sIGN Act

The EFTA and Reg. E have changed, and the impact on how a company handles the transfer of electronic funds is significant.

This session will make understanding EFTA and Reg. E simple, and it will clarify the E-SIGN Act and its intersection with EFTA/ Reg. E.

Robert Föehl, Esq., ACA International David Kaminski, Esq., Carlson & Messer, LLP

Compliance-Focused operations

Visit www.aca2015.org
for detailed schedule and
session information.

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